Daisy Rewards
App support
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Please include your device model, operating system version, and the steps that led to the problem. Hide personal information, including your child's name and photo, in any screenshots.
Frequently asked questions
How do stars and rewards work?
When a parent approves an activity, the child earns stars for the current week's league. At the end of each week, collected stars go into the jar and can be exchanged for rewards. Rewards are promises that parents choose and provide themselves.
I forgot my approval pattern
Tap “Forgot your pattern?” on the pattern screen and answer the addition question within the time limit. Once verified, draw your new pattern twice to save it.
Can I restore records after reinstalling or changing devices?
The app does not provide account-based syncing or automatic recovery from a developer server. If you saved a backup file outside the app beforehand, you can import it after reinstalling or on another device. Only the records in that backup will be restored. Without a backup file, the app cannot retrieve deleted records for you. Operating system backup and restore is separate and depends on your device settings.
Before deleting the app or changing devices, save a backup and check that you can access the file outside the app.
How do I save a backup?
Open Parent settings, enter your approval pattern, and scroll to Back up and restore. Tap “Save backup file,” choose a private location in the file picker, and finish saving. The file includes the profile name and photo, stars, league records, activities, rewards, and booster settings. It is not encrypted by the app, so avoid saving it in a shared folder.
How do I restore a backup?
On a new installation, complete the initial setup and create an approval pattern first. Then open Parent settings > Back up and restore and tap “Choose backup file.” Select a backup previously saved by Daisy Rewards, check the profile name and star total shown, and tap “Restore this backup” to confirm.
Restoring replaces the current records with the backup; it does not merge them. Save the current records to a separate backup first if you want to keep them. The approval pattern and sound setting on the current device stay the same. If the file cannot be read, has been changed, or uses an unsupported format, try another backup. Please do not send backup files containing personal information with a support request.
How do I delete a backup file?
Delete it from the location you selected when saving, using the Files app or your storage provider. Deleting Daisy Rewards does not delete backup files stored outside the app or copies you shared. Check those locations separately, including any trash or recently deleted folder provided by the service.
I can't select a photo
Check photo or camera permissions for Daisy Rewards in your device settings. You can also use one of the app's avatars instead of a photo.
How do I change the language?
Daisy Rewards follows your iOS or Android language preferences, including an app-specific language if your operating system provides that setting. Korean and English are supported. If none of your preferred languages is supported, the app uses English. Names you enter yourself stay as you wrote them.
The app opens support and privacy pages in its current language.